SUCCESS STORIES
Trusted by Startups andIndustry Leaders
See how brands are transforming their customer service and increasing sales with Etkin.ai.
BUILT for E-Commerce
Instant ResponseHigher SalesAI customer representatives and sales assistants provide instant responses to achieve higher conversion, more revenue and more sales with AI-powered customer experience and sales platform.
Sales
Etkin.ai is a multi-channel artificial intelligence customer service and sales assistant platform developed for e-commerce and corporate businesses. It understands your customers on WhatsApp, Instagram, Web Chat, and phone, and provides instant personalized responses.
Etkin.ai is a corporate platform that strengthens your business's customer service and sales processes with artificial intelligence. Through WhatsApp AI chatbot and ai whatsapp bot integrations, it communicates with your customers on WhatsApp 24/7, answers questions like an ai customer representative, checks order statuses and shortens the path to sales.
With Instagram chatbot, e-commerce chatbot and Shopify chatbot integrations, it manages the artificial intelligence e-commerce experience end-to-end; automates product discovery, stock status, return processes and campaign communications.
No platform fee; pay as you go. Complete the setup in minutes and start testing your AI customer agent with real customer data.
INCREASE ONLINE SALES
Turn Every Interaction Into Revenue.
Imagine an AI sales agent that analyzes visitor behavior, recommends the right products and accelerates purchase decisions. Etkin.ai evaluates every message coming from Instagram DM, WhatsApp and web chat in real time, personalizes each interaction and lifts your conversion rates.
Urban Shoes
Style Expert · Online
AUTO
Today
Fashion Designer Support
Online Assistant
AUTO
Today
24/7 CUSTOMER SUPPORT
Redefine Customer Support.
Conversations do not stop when the sale is closed. With etkin.ai's AI customer service layer, order, shipping, returns and frequently asked questions are handled automatically. Questions like "Where is my package?" are taken over by AI customer agents so your team can focus on higher‑value work. Your customers no longer wait; the right answer always arrives at the right moment.
ADVANCED FEATURES
Grow Your Business withNext-Gen Tools
Take full control from support tickets to WhatsApp campaigns, Instagram ad analysis, and no-code automations.
CUSTOMER (WHATSAPP)
Hi, where is my order? It's been days!
Order number: #99281
Can you get back to me urgently?
HIGH PRIORITY
#TK-1042Shipping Delay
AI Summary
Customer (#99281) reported the product was not delivered. Need to contact the shipping branch.
Agent to be Assigned
CUSTOMER (WHATSAPP)
Hi, where is my order? It's been days!
Order number: #99281
Can you get back to me urgently?
Summarizing Messages...
HIGH PRIORITY
#TK-1042Shipping Delay
AI Summary
Customer (#99281) reported the product was not delivered. Need to contact the shipping branch.
Agent to be Assigned
SINGLE PLATFORM
WhatsApp, Instagram and MarketplacesFrom a Single Panel
Etkin.ai is also a true omnichannel AI platform that brings all of your communication channels into one place. Instagram DM, WhatsApp, web chat and phone calls are centralized in a single panel so you don't need separate tools for each channel.
Etkin Store
Enterprise
Search...⌘K
Settings
C
44
Mert Demir - Wireless Headphones - 99281312
02.06.2026
14:15
Good day, how long does the battery of the JBL T720 model headphones last when fully charged?
14:16Burak
Good day Mert. The model you are interested in offers up to 76 hours of usage time on a single charge. You can also get 3 hours of extra usage with a 5-minute fast charge.
14:19
Is there Active Noise Cancellation (ANC) in this model?
14:20Burak
Yes, Active Noise Cancellation (ANC) feature is available. It provides a much clearer experience by isolating the sound in outdoor uses.
14:22
I placed the order, when will it be shipped?
14:22Burak
Thank you for your order! All orders confirmed before 15:00 are delivered to the cargo on the same day.
WhatsApp platform is handled by AI auto-response
Your AI assistant responds automatically
Comment
Zendesk
Gmail
Zoom
Slack
Notion
Hubspot
Stripe
WhatsApp
Instagram
Telegram
Trello
Asana
Mailchimp
Figma
Jira
Monday
Supabase
GitHub
Airtable
OpenAI
Discord
Spotify
Dropbox
PayPal
Cloudflare
Salesforce
MySQL
Twilio
WooCommerce
LinkedIn
Pinterest
GitLab
Algolia
Intercom
Todoist
Eventbrite
Etsy
Vimeo
CircleCI
Auth0
YouTube
Dribbble
Zoho
Zapier
Apollo
MS Teams
Clockify
WordPress
Netlify
BitBucket
Goodreads
Pocket
Toggl
Discourse
TikTok
Reddit
Android
Vercel
Docker
Google Dr.
Facebook
Twitch
Sentry
LinearE-COMMERCE INTEGRATIONS
Don't Slow Down in Your E‑Commerce
An e‑commerce chatbot that works with all of your platforms including Shopify, ikas, ideasoft, Trendyol and custom stacks. Orders, shipping, stock levels and returns are all synced and shared with your customers automatically.
3000+
ANALYTICS
Data-DrivenStrategic Decisions
Monitor the contribution of AI to your business and track traffic across all your communication channels in real time.
Daily Conversation Traffic
2,250
+12%
280
Hourly Message Traffic
8.4%
Today
ACTIVITY
08
150
10
420
12
840
14
930
16
620
18
450
20
720
22
310
Channel Distribution
5.2%
January - June 2024
3Channel
WhatsApp
Instagram
Trendyol
Time Saved
Equivalent Employees: 2
Estimated total time saved
0
Cost Savings
+4.2%
Estimated total cost savings
0
Average Response Time
+2.8%
AI average response time
0
AI Resolution Rate
Resolved by AI: 4,520 | Human: 260
Percentage of chats resolved by AI
0
Trusted by Startups and
Read Success Story
"Etkin.ai is more persuasive and much faster than our best sales representative. The fact that our sales don't stop even during the night has fundamentally changed our business volume."
Ebru Y.
Defne Home
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"We used to be afraid to turn on ads; the team would get overwhelmed when messages poured in. Now, thanks to Etkin.ai, we can advertise however we want. The system runs smoothly, and no customer is left unattended."
Mervellion Team
Mervellion
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"We didn't want to alienate customers by making them deal with a bot. Etkin.ai became our front desk here. It welcomes the customer at the door, understands what they want, and invites them in. By the time we step in, everything is already prepared on the table."
Rainwater Team
Rainwater
Read Success Story
"In the natural care segment, you cannot buy customer trust; you have to earn it with effort. etkin.ai built this trust quickly with consistency and accurate information."
Ephesus Natural Care
Ephesus Team
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"We do business in 120 countries, and we have dealers all over Turkey. It was impossible to manage such a large network manually. Thanks to Etkin.ai, we provide instant responses to every customer across 89 cities as if we were right next to them."
Isonem
Isonem Team
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