Privacy Policy

1. Introduction

Etkin.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer experience platform and related services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Company information (company name, job title, industry)
• Account credentials (username, password)
• Payment information (billing address, payment method details)
• Communication data (messages, support tickets, feedback)

2.2 Usage Information

We automatically collect information about how you use our Service:

• Device information (IP address, browser type, operating system)
• Usage patterns (pages visited, features used, time spent)
• Performance data (response times, error rates)
• Cookies and similar tracking technologies

2.3 Customer Data

When you use our Service, you may upload or input customer data. We act as a data processor for this information and handle it according to your instructions and applicable data protection laws.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Communicate with you about our Service
• Provide customer support and technical assistance
• Send marketing communications (with your consent)
• Analyze usage patterns to improve user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in operating our Service, such as cloud hosting, payment processing, and analytics providers.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your information
• Restriction: Request limitation of processing
• Objection: Object to processing of your information
• Withdraw consent: Withdraw previously given consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Service. You can control cookie preferences through your browser settings.

We may use third-party analytics services (such as Google Analytics, Meta Pixel) to understand how users interact with our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: