TRIGGER
Instagram DM
On new message
SALES AND SUPPORT AGENT
Establish Smart Communication with Customers
Maximize customer satisfaction while increasing your sales with an AI-powered sales and support agent.
INCREASE ONLINE SALES
Turn Every Interaction Into Revenue.
Imagine an AI sales agent that analyzes visitor behavior, recommends the right products and accelerates purchase decisions. Etkin.ai evaluates every message coming from Instagram DM, WhatsApp and web chat in real time, personalizes each interaction and lifts your conversion rates.
Urban Shoes
Style Expert · Online
AUTO
Today
Fashion Designer Support
Online Assistant
AUTO
Today
24/7 CUSTOMER SUPPORT
Redefine Customer Support.
Conversations do not stop when the sale is closed. With etkin.ai's AI customer service layer, order, shipping, returns and frequently asked questions are handled automatically. Questions like "Where is my package?" are taken over by AI customer agents so your team can focus on higher‑value work. Your customers no longer wait; the right answer always arrives at the right moment.
Agent Support Tickets
Automatically generate support tickets by summarizing information collected from customer messages. Free your human agents from reading every message individually; let AI categorize and list these details for them.
CUSTOMER (WHATSAPP)
Hi, where is my order? It's been days!
Order number: #99281
Can you get back to me urgently?
HIGH PRIORITY
#TK-1042Shipping Delay
AI Summary
Customer (#99281) reported the product was not delivered. Need to contact the shipping branch.
Agent to be Assigned
CUSTOMER (WHATSAPP)
Hi, where is my order? It's been days!
Order number: #99281
Can you get back to me urgently?
Summarizing Messages...
HIGH PRIORITY
#TK-1042Shipping Delay
AI Summary
Customer (#99281) reported the product was not delivered. Need to contact the shipping branch.
Agent to be Assigned
Campaigns
Boost your sales by sending personalized bulk messages. Send cart abandonment reminders, new season announcements, or discount offers directly via WhatsApp.
CAMPAIGN PANEL
Target Audience
VIP Customers (1,240)
Message Content
Milano Blazer in stock! Get 20% off...
Hi AyÅŸe,
The new Milano Blazer is in stock!
Check it out with your special 20% discount!
Buy Now
CAMPAIGN PANEL
Target Audience
VIP Customers (1,240)
Message Content
Milano Blazer in stock! Get 20% off...
Distributing...
Hi AyÅŸe,
The new Milano Blazer is in stock!
Check it out with your special 20% discount!
Buy Now
Ad Context Feature
Automatically recognize which product your customers are interested in when they click on your Instagram and Facebook ads. AI initiates the conversation with exact context, maximizing conversions.
Sponsored
Message
DIRECT RESPONSE
Great choice! Milano Blazer is in stock. What size are you looking for?
Milano BlazerSponsored
Message
DIRECT RESPONSE
Great choice! Milano Blazer is in stock. What size are you looking for?
Milano BlazerAutomation
Create custom rules and workflows for your business without writing a single line of code. Fully automate repetitive processes like return requests, order tracking, and operations.
ACTION
Etkin AI Analysis
Determine message intent
CONDITION
Is Purchase?
If intent is product inquiry
ACTION
Send Cart Link
Send payment link
TRIGGER
Instagram DM
On new message
ACTION
Etkin AI Analysis
Determine message intent
CONDITION
Is Purchase?
If intent is product inquiry
ACTION
Send Cart Link
Send payment link
Try Sales and Support Agent
Today
Today
Automate all your customer communication processes with AI to increase sales and satisfaction.